Wednesday, November 20
I didn’t have a plan. I mean that I didn’t have a business plan. Looking back, I am even more shocked that despite all my training, I had given little thought to the “brand” I was creating, no competitor analysis, no SWOT analysis.
Tuesday, November 12
Late November, 1992. Prague had been cold throughout my visit, but at the airport, built on high ground, there was another weather problem: fog. All flights were suspended, and in the terminal building it was chaos.